Cisco Jobs in South Africa : Manager Service Sales SSA
Manager Service Sales SSA
- Location: Johannesburg, Gauteng, South Africa
- Area of Interest Sales – Services, Solutions, Customer Success
- Job Type Professional
- Technology Interest *None
- Job Id 1236604
Who You’ll Work With
We are Cisco Service Sales. We sell solutions and products that make our customers successful.
Our focus is to find and solve their most critical problems and help them harness new market opportunities.
We anticipate our customers’ needs, as the world shifts in an unprecedented transformation and technology impacts everything.
You will join a team of highly skilled Sales professionals.
Cisco seeks an effective leader to join its sales organization in the role of Service Sales Manager. In this position, you will be a mentor and guide to your team of sales professionals, provide planning and strategic support, and serve as an authority for resolving issues in escalated or highly complex sales situations.
The ideal candidate has a comfort level with solutions selling and finances, an aptitude for identifying customer needs and opportunities, and excellent communication and coaching skills. This is a great opportunity for someone with proven sales experience to lead a talented team that plays a vital role in the success of a world-class enterprise at the forefront of today’s networking technology industry.
The Services Sales Manager reports to the Service Sales Director for MEA, and will allign the services sales teams with product sales teams to assist in achieving sales stretch goals. Meet and exceed service bookings targets on a weekly, monthly, quarterly and annual basis. Plan, propose and participate in annual budget, staff and business plan process to build team and achieve financial goals. Recognize the importance of customer satisfaction and empower the team to achieve the customer satisfaction target with best-of-class support. Manage operation expenses to meet the company financial goals. Manage the service organization consisting of pre and post sales support. Manage staff by providing performance feedback and guidance in addition to annual salary and career advancement review. Increase penetration of service business in the Enterprise segment. Represent service organization on service offerings, closing service business in major accounts and influencing service offerings to meet customer demands. Provide account management on focused named new and renewal opportunities to ensure service revenue and achieve the highest possible customer satisfaction.
Who You Are
7 years or more of field-based customer service and sales experience in a high-technology environment. Experience in account and partner management. Strong understanding of networking product applications, network management techniques, and service strategies. Ability to manage and direct sales strategies to customers as well as channel partners. Team player, with proven ability to manage by influence. Excellent written, verbal communications and presentation skills required. General understanding of legal contracts.
Strong skills in strategic planning, customer relations and retention, contract development and negotiation, support operations and business management. Proven track record of collaboration across multiple organizations in order to accomplish significant achievements driving customer satisfaction and Cisco revenue. Must be excellent communicator, team builder and motivator with a proven ability to provide leadership while exhibiting outstanding interpersonal communication skills. Practical experience in managing by influence. Team player. Excellent written and verbal communication and presentation skills. Strong negotiation and closing skills. General understanding of legal contracts. Must be organized and self-motivated Ability and willingness to travel frequently.
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