RELX Group Jobs in South Africa : Support Consultant


We are looking for an experienced Conveyancing
Secretary with technical knowledge to join our Head Office Support team,
located in Rondebosch. Our company has been the leader in the development of
innovative solutions for property professionals. As a Support Consultant you
will be given the opportunity to exceed client expectations by providing
outstanding support on our products.

Responsibilities

  • Keeping
    up to date with and being familiar with all products supported by the Customer
    Support Consultant including changes (updates), before it is rolled out to
    clients
  • Acquire
    and maintain current knowledge of relevant products and support policies in
    order to provide technically accurate solutions to customers
  • Dealing
    directly with clients in a friendly, helpful and efficient manner
    (telephonically, via email and live chat)
  • Owning
    the request until it’s resolved to the client’s satisfaction
  • Following
    up on outstanding tasks and tickets
  • Assisting
    fellow team members where possible
  • Escalating
    support calls by defined criteria or situation
Desired
Skills and Expertise

  • Minimum
    of 5 years’ experience of Conveyancing (not negotiable)
  • Minimum
    of 5 years’ experience working on Lexis Convey (not negotiable)
  • Excellent
    communication skills in both English and Afrikaans (not negotiable)
  • Extremely
    resourceful
  • Sense
    of urgency
  • Friendly
    and helpful disposition
  • Excellent
    telephone manner
  • Able
    to use initiative and problem solve
  • Methodical
    and good time management skills
  • Able
    to work under pressure
  • Ability
    to impart knowledge
  • Quick
    learner and open to learning new skills

How to Apply

Submit your CV and Application online : Click Here


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